Frequently Asked Questions

How do I order? Sign in or register, select products and quantities, and provide your delivery address. Each box contains 10 vials. Products marked out of stock cannot be added to the cart. How do I pay? Our team reviews your order and issues a bill with final shipping and handling fees. Follow the payment instructions on that bill. Upload your payment screenshot or transaction reference in your order, or send it to support for upload. Finance manually verifies receipt of funds. Can I change an order? Contact support. If a quote changes, the previous bill is voided and a new version is issued under the same order. Pay only the current valid bill. How do refunds work? Contact support with your order number. Staff review the request and create any approved partial or full refund. Where are updates shown? Check your order page and account notifications. Order updates are also sent by email.